We would love to hear your feedback. CONTACT US For questions & comments:

support@phototransferapp.com info@erclab.com

  Your Name:
  Your e-Mail Address:
  Subject of your Message:
  Your Message:
Devices Devices

Troubleshooting connection problems between devices:

  • Double check that both devices are connected to the same Wi-Fi network.
  • Both devices need to be running 'Photo Transfer App'.
  • Quit the app on the sender device and start it again. Then use the 'Refresh Devices' to look for the sender again.
  • Are you using a hotel, corporate, or public network? Some networks are configured to prevent communication between devices. If this is the case please try using a different Wi-Fi network.
  • If you are using a home network it may help to reset your Wi-Fi router and join the network again on both devices.
  • Please quit any other application streaming data to your computer like a 'Skype' call or an internet radio station as these services may interrupt the connection between the devices.
iPad and iPad mini


for iPad & iPad mini
Note: iDevice refers to an iPad, iPhone, iPad mini or iPod Touch

Visit our community
support pages

for Apple Devices for Android